What is the minimum order size?
We work with enterprise healthcare organizations and typically quote on orders of 10+ cases per product category. For multi-category orders or facilities with ongoing supply needs, there is no formal minimum — we're happy to work with your volume requirements. Contact us and we'll find a workable arrangement.
How quickly can you fulfill an order?
Standard orders are processed and shipped within 24 hours of receiving a confirmed PO. Expedited and same-day shipping options are available for urgent needs at an additional freight cost. Your account manager will confirm exact lead times based on inventory and destination.
Do you offer Net-30 or Net-60 payment terms?
Yes. We offer Net-30 terms for qualified healthcare organizations and Net-60 for established contract customers. Credit application takes 1–2 business days. We also accept POs, credit cards, and ACH/wire transfers. We understand hospital procurement timelines and work within them.
Can you provide FDA and compliance documentation?
Absolutely — this is a core part of our service. For every product, we can provide FDA registration numbers, 510(k) clearance letters (where applicable), NIOSH approval documentation, current ISO certificates, ASTM test reports, and SDS sheets. Just let your account manager know what your compliance team needs.
Do you ship outside of Texas?
Yes — we ship to all 50 US states via FedEx, UPS, and freight carriers. Shipping costs are calculated at order time based on weight, dimensions, and destination. For high-volume accounts, we can arrange preferred freight rates and direct-to-receiving-dock delivery.
Can we get samples before placing a large order?
Yes. For orders above a certain volume threshold, we can arrange sample quantities so your clinical staff can evaluate glove fit, mask comfort, or other product attributes before you commit to a large PO. Speak to your account manager about sample availability for specific SKUs.
Do you have standing order or blanket order programs?
Yes. For facilities with predictable recurring needs, we offer standing order programs where you set a monthly or quarterly shipment schedule and we ensure inventory reservation and automatic fulfillment. Blanket POs are also accepted for annual contracted volume at locked pricing.
Are you a GPO-registered vendor?
We operate as an independent direct distributor. You do not need GPO membership to purchase from us, and our pricing is often competitive with or better than GPO contract pricing — especially for facilities with strong volume requirements. We work directly with procurement teams to establish the right pricing structure.